HUNTINGTOWN, Md. — Fixed Right & Guaranteed, a family-owned HVAC company based in Calvert County, has been named the 2024 Eastern Region Contractor of the Year for the USA and Canada by Service Nation, a network of elite contractors across North America. The award was presented at the Service Nation Alliance Educational Summit, highlighting the company’s continued commitment to client satisfaction, team development, and industry best practices.
Founded in 2009, Fixed Right & Guaranteed has grown from a team of four to a staff of 31, serving Calvert County and parts of Southern Anne Arundel, Prince George’s, and St. Mary’s counties.
“We really want people to know how honored we are to receive the 2024 Service Nation Contractor of the Year,” said team member Cassie Duley. “But just as important is showing what sets us apart—our commitment to going above and beyond with every client experience.”
Over the last five years, the company has also earned multiple accolades in Southern Maryland’s “Best of the Best” awards, including Best Place to Work, Best HVAC Company, Best Customer Service, Best Overall Leadership, Best Company Culture, Best Boss, and Most Innovative Workplace.
According to Duley, the Service Nation award is especially meaningful because it reflects peer recognition. “Service Nation is a group of elite HVAC contractors in the United States and Canada, dedicated to implementing best practices and serving clients the right way. They are the ones who get together and vote,” she explained.
Service Nation, according to its website, provides training and resources designed to help contractors run more efficient, client-focused businesses.
Fixed Right & Guaranteed has made professional development a priority, investing heavily in coaching and education for its team. “We do at least two hours per week of coaching within our own company, as well as bringing outside speakers in,” said owner Roy White. “We’ve even sent technicians to other states, to coaching programs, so we invest in coaching more than any other company I know.”
The company also prides itself on expertise. “We have four master’s license holders in our company,” White added. “Our operations manager used to teach the HVAC program at the college. That guy is as sharp as anybody I’ve met in the industry.”
White emphasized that the company’s success is grounded not just in technical know-how but in its values. “The simple answer is we genuinely care. Being a servant leader is one of our core values, and we do our best to live that out every day,” he said.
Founded by Roy White, his wife, and two technicians, Fixed Right & Guaranteed began as a small subcontracting operation. After joining a best practices group in 2018, the company shifted to a growth-oriented model. “We started January of 2009…Up until about 2018 is when we really decided, okay, let’s start growing and build something special,” White said.
As the company’s growth accelerated, its reputation within the industry followed suit. “By the end of September, we’re expecting several dozen companies from across the country to visit and see firsthand how we operate,” said owner Roy White. “We’ve earned a strong reputation for doing things the right way, and other professionals want to learn from that, just as we have over the last 16 years.”
Fixed Right & Guaranteed offers a range of residential HVAC services, including AC and heating system repair and replacement, ductless mini splits, indoor air quality systems, and more. The company also provides a 100% money-back guarantee.
With nearly 800 five-star Google reviews, Fixed Right & Guaranteed continues to focus on its core mission: “We will create wow experiences and exceed the expectations of our clients, our community, our team, and our families. We will honor God in all we do!”
For more information, visit https://fixedrightandguaranteed.net or call 410-414-3278.
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