MetCom has been alerted that some customers may have been the target of a phone scam. Customers have been called and advised their water would be turned off if payment is not received by a certain time. These phone scammers have the ability to make MetCom’s name appear on a customer’s caller ID helping to make the call appear legitimate.
MetCom does not call customers and threaten to turn the water off. Should you receive such a call, please call MetCom immediately at 301.737.7400 to verify your current balance and account status.
Please be aware of the following:
- MetCom mails out reminder notices if an account is past due.
- A turn-off letter is mailed to the customer with the date by which payment must be made before services are turned off.
- MetCom does not make collection calls or terminate services at night, on weekends or holidays.
To protect themselves from possible scams, customers should contact MetCom directly using the phone number printed on the monthly bill. Remember to never give money or personal information over the phone unless you initiate the call.
MetCom has a variety of payment options available for customers: the ability to pay online, as either a one-time payment or a recurring payment at www.metcom.org; by check or money order via U.S. mail; and in person at 23121 Camden Way, California, Maryland or at Walmart. Learn more at www.metcom.org/billing.
